Blog

  • Google My Business Launch and Facebook Plans to Sell Web Browsing Data

    Google My Business launch and Facebook plans to sell web browsing data

    Google

    Based on brands’ feedback that it’s tough to find their loyal customers, Google is making it easier for businesses to connect with the latter.

    Here comes ‘Google My Business’…a free and easy way for brands to connect with customers wherever they are.

    With Google My Business, you can:

    • Update business information on Google Search, Maps and Google+ from one place making it easy for customers to connect with you. This also helps in making sure you provide consistent information to customers across platforms.
    • Add pictures of your business and provide customers with a virtual tour of your business, giving them a glimpse of your company
    • Connect with your customers on Google+ by sharing updates about events and important news
    • Monitor and respond to Google reviews
    • Gain insights and integration with AdWords Express and understand how people find and interact with you
    • Manage your brand’s information even when you are on the move with the Google My Business Android app and the soon-to-be launched iOS app

    Google will be moving brands using Places for Business and the Google+ Dashboard onto Google My Business along with adding new businesses.

    Facebook

    User browsing data and information about the apps they have downloaded will now be provided to advertisers by Facebook.

    Announcing this through a blog post, Facebook said this move was to help users see more personalized ads. The rollout will be limited to US based users initially.

    However, users can opt out of this feature by clicking on this link and selecting the companies they want to opt out from. Users can also opt out from Facebook’s iOS and Android apps.

    Implications

    With Google’s update, brands can now:

    • Connect with customers better and also when they are on the move
    • Manage consistent brand messaging
    • Keep an eye on customer reviews more easily and respond

    Until now, Facebook could target users with ads based on their behavior on the social network only. You can now target users based on their extended web activities. For example, if a user wants to buy a subscription for a PPC service and is searching for it, you can show him/her ads about PPC services using this data. With users choosing to research online increasingly before making purchases, brands can benefit immensely from this data.

  • The Rise of Transient Competitive Advantage

    It’s been a long standing belief that a company must have a sustainable competitive advantage to excel. But, lately, there has been an upsurge of popularity for a different but related concept, ‘transient competitive advantage’.

    What is the difference between transient and sustainable competitive advantage?

    Transient competitive advantage refers to the practice of taking up new strategic initiatives based on short term or transient advantages. This is novel because the norm has always been to build a business around something that is lasting and will provide an enduring competitive advantage.

    A sustainable competitive advantage is the practice of finding a profitable opportunity that can deliver an advantage that competition cannot match for many years. This advantage can take the form of differentiation, new business model, entry barriers, ownership of critical resources, etc. anything that blocks competition for a long time. For example, SouthWest Airlines’ business model of flying short hauls between small city airports gave it an advantage that competition could not match for years. Dell’s strategy of mass-customization gave it an advantage that lasted many years.

    A Shift in Thinking

    Changing times have propelled a move towards the concept of transient competitive advantage. At a time when scenarios shift dramatically in a short period of time, executives are recognizing the merit of looking at the short term rather than the long term.

    What’s led to This Shift in Thinking?

    The digital revolution and globalization are the two main factors that have increased the pace of change and shortened the durability of most concepts. Companies can innovate or imitate faster now than ever before. With faster information flow and quicker research – nothing remains a secret for long and no product remains unique for long. Entry barriers have become meaningless in many industries due to outsourcing. Businesses have a shorter window for success and so it makes sense for them to run with opportunities that deliver a short term competitive advantage.

    Important Considerations for Transient Competitive Advantage

    With volatile business environments, companies continue with strategies from stable times. A business plan put together during good times can comfortably draw from resources. Continuing with such a plan in difficult times can leave you with depleting resources and increasing costs. And soon, the advantage will run out of steam and your company will be left in the lurch.

    An example of this scenario is Kodak, from the photography industry. In 1973, the Hunt brothers, oil and gas billionaires, decided to increase their stock of silver and prices of this commodity shot through the roof. Kodak was one of the major consumers of silver and tried to break away from this stranglehold by inventing the digital camera. This was a great example of a transient competitive strategy. However, what they didn’t do was capitalize on this advantage. They remained dependent on a film-based model for far too long.

    Companies should consider transient competitive advantages to survive in today’s competition intensive and barrier-free environment. They need to look at developing transitory business strategies that consider the crucial market and company variables from that time. These strategies should evolve as soon as there is a change in the important variables.

    A culture of constant innovation lies at the heart of transient competitive strategy. Innovations earn profits only if they take current market conditions into consideration. The importance of innovation was stressed by GE CMO Beth Comstock during the recently concluded Marketo summit.

    Structure of Transient Competitive Advantage

    The lifecycle of any transient competitive advantage typically looks like this:

    The growth of transient competitive advantage

    A transient competitive advantage kicks off with a launch procedure during which the company identifies an opportunity and organizes resources required to utilize the opportunity. In this first phase, you need employees who are willing to embrace new ideas and structures. It takes an open mind to understand changing contingencies and create strategies accordingly.

    In the second phase, ramp up, the idea is scaled up. This stage requires employees who have good organizational and planning skills. The required resources with the right quality levels have to be collated at the right time for the idea to materialize into reality.

    The third phase of exploit is where it can be possible for you to gain profits and market share and compel competitors to answer. You need employees who are good at mergers and acquisitions, analytical decision making and are efficient.

    If your competitors do answer your product move in kind, it so happens that the competition you spawned dilutes your advantage. So, you will need to re-configure your advantage to maintain the uniqueness. This stage needs employees who aren’t afraid to juggle the box a little and revisit strategies or resources.

    Examples of Companies Who Adopted Transient Competitive Advantage

    More and more companies are realizing the necessity of transient competitive advantage. Here are a few companies who have adopted the concept:

    • Milliken & Company, a textiles and chemicals company
    • Cognizant, an IT services company
    • Brambles, a logistics company

    The photography business provides us with another example:

    There was another company from the photography industry at the time of the Kodak episode. Fuji, the other player, was also affected by the control of silver of the Hunt brothers. However, what set Fuji apart from Kodak was that it recognized that depending on chemicals whose cost they couldn’t control would always make their business vulnerable. Fuji started investigating opportunities for photography to be less dependent on chemistry.

    Today, Fuji is a leading company in the photography industry with revenue of about $560 billion for fiscal year 2014.

    What are your thoughts on transient competitive advantage? Do tell us in the comments below.

    Image source: Strategy capstone

  • LinkedIn Powers up Search and Google Launches Premium Programmatic Video Marketplace

    LinkedIn updates and Google launches Apps Marketplace

    LinkedIn

    LinkedIn’s burgeoning user base – more than 300 million registered users – has made its search methodology insufficient. LinkedIn’s current search feature that allowed people to search for jobs, groups and other criteria was not catering to its user base.

    As a solution, a new search feature, Galene, was developed by LinkedIn.

    With Galene’s introduction, search will be twice as fast. New aspects with the updated search structure include instant results and suggestions that offer clues when users type in. For example, if you type ‘C++’, LinkedIn will ask you if you are looking for jobs in C++ programming.

    This feature will be rolled out to all users over the next few months.

    Google

    Google is unveiling its programmatic video marketplace, Google Partner Select, with a group of select partners, whose names are yet to be revealed.

    Google Partner Select will connect premium publishers and brands through direct buying. According to Neal Mohan, Google’s VP of display and video advertising products, “This new premium programmatic marketplace will connect a select set of publishers investing in top-quality video with the brands that want to buy against it.”

    Neal also said that this venture will help brands and publishers in leveraging programmatic video buying. Brands want to take advantage of premium video content but are having trouble finding high quality videos. On the other hand, publishers want to exercise control over programmatic.

    Google Partner Select will build a bridge over these troubled waters, meeting the needs of both brands and publishers by bringing together “the best of brand with the best of programmatic.”

    What do these changes mean for marketers?

    Better and quicker LinkedIn search can mean easier content searches for users, especially with the recent boost for LinkedIn Influencers. If content is easy to find, the reader will engage more, which can lead to better conversion rates. This will also help you expand your reach by bringing relevant groups and forums closer to you.

    Google Partner Select will close the gap between brands and publishers in programmatic video buying. Brands can get access to high quality videos while publishers will be getting some control over the process.

  • The Concept of Smart Segmentation

    What is smart segmentation

    You have a large database of leads? That’s great!

    It takes a lot of effort to build one. But worth it since a business’s future is built on leads. A database is only as good as what you do with it. So you need to use it carefully.

    Large disorganized databases are messy to handle. Organizing them would be a good first step.

    Smart segmentation is a system of classifying and categorizing leads based on certain pre-determined stipulations.

    Key Considerations

    Your segments must be:

    • Practical: Not too many, not too few. A rule of thumb suggests 8 is ideal because this tends to be a manageable number.
    • Distinct: Make sure that each segment is markedly different so that you can tailor your messages/ actions for maximum effectiveness.
    • Adaptable to different campaigns: Segment creation should be such that they can be used for varied campaigns.
    • Open to adjustments: Be prepared to make edits to segments based on results and feedback.

    Base Factors

    Customer segmentation needs to be based on certain tangible parameters:

    • Identity
      Know the identity of your customers, they expect it. Maintain a basic profile about your customers with demographical information such as their age, gender, occupation details etc. These factors help you classify leads into appropriate segments.
    • Attitudes & Behavioral Cues
      The different kinds of attitude and behavior that prospects demonstrate gives important cues on how you need to engage with and convert them. Tracking your prospects’ engagement activities will give you valuable inputs for your campaigns.
      Who is opening your emails and who isn’t? Are they looking at your discount offers and moving away without buying? Is discount the only incentive that makes them buy? All these questions give you an idea on handling prospects in different segments.
    • Channels of Engagement
      Know the channels through which customers prefer to hear from you. Successful marketing communication depends on delivering the message through a channel the prospect prefers. Knowledge of customer preference of channels helps develop and target content right with the most impact.
      For example, millennials may prefer being contacted through social media channels but baby boomers may be more partial towards emails. Similarly, younger customers might engage with your brand through apps more but older customers may show preference for your desktop site.
    • Timing
      Sending marketing communication when the prospect is not available or is uninterested is of no use. It’s important to know the best time to approach prospects. Gain understanding of their browsing habits so that you can connect with them when their interest is at the optimum – the time at which they check emails, do product research, shop etc.
    • Current and Future Value of Customers
      Factor in the value customers are adding to your company now and project the value they might add in the future while establishing segments. Knowing the expected value of customers will help in approaching a segment.
      For example it’s one thing to approach a prospect as a one-time buyer of a $100 product and it’s another thing to see the customer as a potential $10,000 business possibility based on the prospect buying a $100 product once a month for the next 10 years.

    Smart segmentation based on measurable factors helps in:

    • The ability to create exclusive campaigns for specific segments
    • Executing more precision-targeted campaigns
    • Customized and more intelligent marketing communication

    Have you implemented ‘smart’ segmentation? What do the results say? Tell us in your comments below…

    Image source

  • The Secret to Successful Lead Scoring

    Lead scoring is the scale against which an organization can perceive the value of its prospects. Successful lead scoring leads to increased sales efficiency and effectiveness as well as tighter marketing and sales alignment.

    There are 2 fit categories that define the success of lead scoring: Explicit and Implicit. The secret to successful lead scoring

    Here is an excerpt from our soon-to-be released white paper on persona-based lead scoring:

    “Explicit lead scoring refers to declarations about demographic data, which are indicative of one’s profile. BANT components are largely explicit in nature and are dependent on self declaration. So, they are limited to the extent of anonymity the lead wants to have…Implicit scoring signals refer to behavioral activities such as visits to product pages, thought leadership articles and others, which are generally segmented into early, mid and late stage content”.

    Interested in knowing more? Watch out for our white paper on persona-based lead scoring

    Image source: galleryhip.com

  • Importance of persona-based lead scoring, B2B companies using marketing automation and much more…| Best of the Week

    This week’s hot news, events and videos from the online marketing and social media world.
    The Importance of Persona-based Lead Scoring
    From the Position² Blog This Week:
    The Importance of Persona-based Lead Scoring
    Persona-based lead scoring is very important. But why? Read this blog that talks about the importance reserved for persona-based lead scoring.
    Top Stories this Week: Social Media
    Top Stories this Week: SEO, PPC and Digital Media
    Best of the Week Video Best of the Week Video
    How do you turn your marketing messages into continuous, relationship building conversations? Can you scale these? Get the answers to these questions in this video featuring Mike Stocker, Sr. Consumer Marketing Solution Strategist at Marketo.
    White Paper: Increase Visibility for Your Content by 4x
    Today’s traditional SEO is inadequate: Ignite your search results by accelerating visibility in more places than ever before.Download this White Paper and learn:

    • SEO, why the way we know it is not enough
    • Introducing and implementing Enterprise Visibility Accelerator (EVA)
    • Using multi-channel tracking tools for effective monitoring
    • How EVA benefits businesses.

    Download the complimentary EVA White Paper now

    Know more about Enterprise Visibilty Accelerator(EVA)
    If you are reading this blog post via a RSS reader, please click here to subscribe.
  • [Infographic] Top 5 Open Source CMS of 2014

    Top 5 open source CMS of 2014

    The right Content Management System (CMS) is a crucial business choice any company will make. There are numerous CMSs available. How do you pick the one best for you? How do you know it is the best choice for you? Check out this infographic that studies the top 5 CMSs.

  • The Importance of Persona-based Lead Scoring

    Importance of Persona-based lead scoring

    According to Aberdeen research, companies that get lead scoring right have a 192% higher average lead qualification rate than those that do not.

    A lot is being said and done about lead scoring. Every week, we receive an alert on a white paper (sometimes well researched, sometimes not) that is solely based on the concept of lead scoring.

    But another concept is picking up steam now and that is, persona-based lead scoring. Check out this excerpt from our white paper on persona-based lead scoring, that will be released soon:

    “Marketing has always been an extension of the dialogue between buyers and sellers. Enter the information age. The marketer faces challenges of identifying preferences, content and geo market-centric personalization, which would complete this dialogue. Implementing a persona-based lead scoring system will help you classify leads based on their behavior and demographic details.

    Based on their buying influences, different prospects have different approaches. Here is an example: prospect A visits your website’s home page, but prospect B goes to your product page directly and fills a form. Prospect B has displayed more interest by checking out your product. With persona-based lead scoring, depending on the persona prospect B belongs to, you score prospect B higher.”

    Persona-based lead scoring is especially important because it will help in personalizing your lead scoring system thereby helping in better lead targeting, nurturing and conversions.

    Interested in knowing more?

    We will be releasing our white paper on the ‘Importance of Persona-based Lead Scoring’ soon. Watch this space for more!

    Image source: mintigo

  • Go Real-time with YouTube’s New App

    Like most social channels and ecommerce websites, YouTube is also being swept away in the app wave of the digital marketing industry.

    The video behemoth has announced that it will be launching a new app that will hand digital marketers easier access to YouTube’s creator features. This app will enable you to manage your YouTube channel easily when you are on the field.

    Using YouTube’s new app will help in engaging your channel’s fans with real time content. For example, if your brand is sponsoring an industry event, you can take short videos of your activities at the event on your phone and post it on your brand’s YouTube channel, live!

    Real time posting is a great way to boost fan engagement!

    YouTube has also rolled out a new feature that will enable you to collect funds directly from your fans on YouTube. You no longer have to rely solely on off-YouTube fund raising.

    Another new project in the pipeline is what YouTube has termed as ‘Creator Academy’. This is a collection of articles that can help you get more out of YouTube. We will know more on how it will impact marketers once YouTube rolls out the feature.

    To check out the new features rolled out by YouTube, watch this video:

  • B2B companies’ survival in tough times, creating content that converts and much more…| Best of the Week

    This week’s hot news, events and videos from the online marketing and social media world.
    How do B2B companies survive in tough times
    From the Position² Blog This Week:
    How do B2B Companies Survive in Tough Times?
    What are the survival tactics used by B2B companies to stay afloat during trying times? Read this blog post to learn about the same…
    Top Stories this Week: Social Media
    Top Stories this Week: SEO, PPC and Digital Media
    Best of the Week Video Best of the Week Video
    Check out this video that simplifies the process and gives guidelines on selecting a marketing automation partner instead of a solution only.
    White Paper: Increase Visibility for Your Content by 4x
    Today’s traditional SEO is inadequate: Ignite your search results by accelerating visibility in more places than ever before.Download this White Paper and learn:

    • SEO, why the way we know it is not enough
    • Introducing and implementing Enterprise Visibility Accelerator (EVA)
    • Using multi-channel tracking tools for effective monitoring
    • How EVA benefits businesses.

    Download the complimentary EVA White Paper now

    Know more about Enterprise Visibilty Accelerator(EVA)
    If you are reading this blog post via a RSS reader, please click here to subscribe.