Category: Social Media Marketing

  • B2B Facebook Event Targeting

    Are you a B2B company that’s exhibiting at a convention/conference? Facebook Event Targeting, coupled with Facebook ads, is a tactic that will go a long way towards helping your company increase the ROI at your trade show—and will only add a very small sum to your exhibition budget.

    The most important aspect of the ad setup is the definition of the geographical radius. Facebook allows “radius targeting” by address in mile increments. In all likelihood, a one-mile radius using the conference site address as the target will allow you to target the entire conference site plus a small surrounding area (since people will go offsite to transact business), which is completely adequate for the purposes of this exercise.

    Here’s a screenshot from a campaign I set up recently targeting the Iowa State Fairgrounds:

    B2B Facebook Event Targeting

    If your convention site is located in a dense urban area, this tactic will be somewhat less effective, since your mile radius will include plenty of people not involved in the targeted conference. This will require you to be more careful with managing your spend.

    Now, we need to hook people with the ad. Don’t run your “normal” Facebook ads for conference attendees (for someone quickly scrolling through Facebook on their phone isn’t going to connect your regular ad with your conference exhibit). Instead, do something creative that’s only going to be meaningful to conference attendees:

    We are going to get a fair number of clicks to the website from this ad, which is good (and generate some incidental leads). However, our objective is to directly call out people at the convention site to stop by the booth. We’ve given them an incentive to stop by (good beer). Such a tactic will generate more conversations at the booth, bringing more leads into the top of the funnel and helping to validate the tradeshow exhibition tactic.

    A logical question that I’ve been asked is whether you should layer additional interest targeting on top of the geographical targeting. I don’t recommend it as when I’ve tested it, I’ve made the audience reach too small. By virtue of being at the conference, people have self-selected as a relevant audience no matter what their previous Facebook behavior says about their interests and likes, and any restriction to this audience would be a mistake.

    How much does this cost? I’ve targeted Dreamforce at Moscone Center, San Francisco for $100 a day…and while I could have likely spent more than this, I couldn’t spend too much more while geographically restricting the campaign to just the conference site. You might not think that people would be on Facebook while attending a B2B conference, but I have plenty of data that says otherwise. This tactic has provided amazing results for my clients and no matter how much I talk about it, I feel confident that it will remain effective and inexpensive for the foreseeable future.

    B2B Facebook Event Targeting

  • Social Media Content Marketing 101

    Social Media Content Marketing (SMCM) is the intersection where content marketing and social media converge. Social media has dramatically changed the relationship between brands and consumers, it has put the consumer in the driving seat. This connected world has empowered consumers to influence the branding and marketing strategies of multi-billion dollar companies. A connected consumer base is a blessing for those who realize its importance and a curse for those who don’t. Consumers are now aware of the impact they can have on large corporations by simply writing reviews and feedback. Similarly, organizations have also realized the impact that a single tweet or comment can have on their brand image. Consumer feedback and reviews have become major contributing factors while planning a marketing strategy, thanks to social media.

    Source: crazyegg.com

    Word of Mouth: People trust the word of their peers more than a statement made by a brand, no matter how powerful that statement is. Therefore, keeping current customers satisfied and happy, is more valuable than acquiring new ones. Reviews by satisfied customers can have more impact than a million-dollar advertising campaign. Word of mouth in terms of social media is the feedback and reviews which can make or break a brand. A recent study has revealed that an average person spends more than half an hour per day on social media platforms. Therefore it has become imperative that social media strategies be a part of overall marketing goals.

    Content Marketing and Social Media: Content is king, no doubt about that, but in a fast paced world people don’t really have the time to consume content the way it is intended to. Social media compliments content marketing through the use of images, shared content and reviews. Images grab more attention than text; shared content is trustworthy, and reviews are an instant insight into a product or service. Marketing endeavors can be amplified to a large extent by social signals. A share on any social media platform is a clear reflection of trust. People don’t share posts they are skeptical about, as it is a reflection of their personalities. Social media users have the power to promote a brand by sharing, writing reviews and providing feedback. This, in turn, creates awareness about the brand, which eventually results in more conversions.

    Social media marketing cannot function well without content and content will not have the intended impact if it does not reach the target audience.

    Blogs: A part of Social Media

    Source: Hubspot

    A few years ago, blogs and social media were considered two different mediums of information where one had no impact on the other. The simple truth is both these are forms of promoting content, and they complement each other. Blogs are social media. The trick is to use a blog to enrich your social media with long-form posts, and to use social media to promote your blog.

    Social media content marketing (SMCM) plays a paramount role in brand health. It is the medium for consumers to access information about brands. Social media platforms engage consumers and build active interaction among them. Hence, it is crucial for companies to have valuable content and to have a precise social media campaign to increase traffic to their pages, provide customers with information they are looking for, convert visitors into customers and to make sure customers become their brand ambassadors.

  • Facebook’s New Detailed Ad Targeting Options

    Without much fanfare, Facebook has quietly introduced a new ad targeting option—detailed targeting—which combines demographics, interests, behaviors and categories. Marketers can now create extremely sophisticated, multi-layered target groups that will give them the ultimate in targeting precision.

    In essence, Facebook is bringing four different targeting options—Demographics, Behaviors, Interests and Categories—into one place. With these different targeting options, marketers can build composite targets, such as reaching parents, working in the banking industry, celebrating their wedding anniversary in the next month, for example.This will produce better results, and of course, more money spent on Facebook. It’s a win-win for everyone. It will also be especially helpful to beginner advertisers.

    Now, advertisers on Facebook will see all the targeting options in one place, without needing to explore multiple drop-downs. By making audience targeting more precise, marketers can make their ads significantly more attractive and effective.

    More precision means a smaller audience and more competition. If there are too many advertisers competing for the same niche audience, we may see greatly increased CPM and average cost per click for that audience.

    OR vs. AND Targeting

    For those using third-party tools that work with the Facebook API, you’ve probably already witnessed the power of AND targeting.

    Up until now, Facebook has been operating with OR targeting. This means that if you attempt to get your message in front of two audiences, you would hit either of them, and not the intersection of the two audiences.

    An example of this would be if you wanted to reach people interested in Soccer and Rugby in the same campaign. Facebook would show your ad to either Soccer fans OR Rugby fans. Now with AND targeting, you can reach people interested in both sports.

    You may notice that some targeting options appear to have been removed from the general Facebook ad options page—Demographics (Relationship, Education, Work, Life Events, and more) and Behaviors.

    These options can now be found in the “Detailed Targeting” section, which actually makes sense, because these were already partially using AND targeting when combined with Interests and other targeting factors.

    How Can You Get Access to Detailed Targeting?

    According to Facebook, these new targeting options are slowly being rolled out to advertisers. If you have an account manager at Facebook, ask if these new options can be enabled for you.

    The new detailed targeting options are going to make advertising on Facebook a lot easier. If you can get your message in front of the ideal audience, you have a better chance of converting. This will make advertisers happier than targeting messages at those that might only be slightly interested, and are not likely to convert. Hopefully, this should decrease CPM for narrowly targeted audiences, but only time will tell.

  • Snapchat Story Explorer Offers New Perspectives on Events

     

    Snapchat continues to gain ground in the social space, taking on its more established rivals and becoming more than just a photo sharing app. Its newest feature, Story Explorer, is a small but significant new feature that the company hopes will become popular with its relatively young user base.

    Story Explorer builds on Stories, Snapchat’s collective news story tool. When a user uploads a snap of a live Story, all other snaps related to that Story taken by other users are linked with it. Story Explorer allows a user to swipe up to see different perspectives on the same event, so they can get all the information they need with just a few taps.

    Making the switch

    Snapchat has one considerable advantage over Twitter: it relies on big, beautiful pictures and videos, rather than reams of text, hashtags and links. That makes Story Explorer a compelling prospect, particularly when you consider the demographics of its target market and they way they tend to consume news.

    The Story Explorer tool is obviously targeted at people who like to use Snapchat to share photos of public events such as sports fixtures and concerts. This lets everyone build a hive of information around a theme in real time. It could also be used to find out more about a breaking news story by linking uploads from multiple Snapchat users, the kind of thing that made Twitter popular with news junkies.

    It looks like the Story Explorer feature can’t be entirely automated yet; human curators need to select stories that genuinely overlap, while weeding out the inevitable sub-par content. Over time, Snapchat may find a way to use location and image scanning techniques to automatically link Stories together without as much reliance on curators. This will help Snapchat compete with Instagram and Twitter to become a social source of breaking news.

    The changing audience

    It’s strange to think that Snapchat had something of a seedy reputation only a few years ago. Content sent between users disappeared 10 seconds after being opened, which made Snapchat the ideal platform for sharing content you probably wouldn’t want your mom to see.

    At the height of the controversy, the FBI warned that Snapchat was being used by pedophiles, which only served to reinforce its unsavory reputation.

    Now, with Story Explorer, the app is trying to shed its reputation for ‘sexting’ and become a source for serious news.

    Story Explorer is live now in New York and Los Angeles, and will be rolled out to other cities in due course. It’s a small step in the right direction for the fast growing platform, and signals the beginning of a new era of improved and easier to find public content.

  • GIFs For Pages On Facebook

     

    You have been seeing animated GIFs in Facebook personal profiles since spring, but not in Facebook Pages. Until now. Sticking its toe in the water, the Social Media Giant announced today that it has relaxed its NO-GIF policy. The experiment begins with a few selected brand pages to evaluate the use of GIFs and the users’ experience. Wendy’s and Coca-Cola’s Brazilian brand Kuat posted GIFs today.

    The Original Post

    wendys facebook post using GIF

    And The GIF

    coco cola kuat

     

    You’ll see these new GIFs in “Boosted” Page posts — which make up most of the ads you see in your feed — not in those tiny sidebar ads. Facebook is phasing those puppies out.

    “GIFs can be a fun and compelling way to communicate,” a company spokesperson wrote in an email. “We’ve started testing GIF support in posts and boosted posts for a small percentage of Facebook Pages… and will evaluate whether it drives a great experience for people before rolling it out to more Pages.”

    Based on the performance of the advertisements, GIFs will be rolled out to all brand pages. But Facebook is cautious. The water temperature needs to be just right. It does not want to disrupt its users’ experience with annoying animations.

  • Live Streaming: Next Big Thing In Social Media?

    Still posting quirky photos on Facebook? Tweeting yet more wordplay? Wake me when it’s over because right now it’s all about Live Streaming. You hear that buzz? That’s thanks to apps like Periscope and Meerkat.

    Four months after its launch Periscope can already boast 10 million customers. The user engagement and adoption for this form of Social Networking is totally for real, with Meerkat kick starting the concept and Periscope (which has clearly taken over) jumping on in.

    meerkat-periscope-interestRead full report here

    The big question, of course: How important is all this to Marketers? Well, let’s look at the numbers. According to OOYALA’s Global Video Index, time spent watching video on mobile devices increased 160% year-over-year in Q4 2013. By 2019 more video viewers will watch an average of 21 hours per month on their devices, up from 12.7 hours in 2013.

    Instagram and Vine let people record short videos and post them for later viewing. Periscope lets you look at the world through others’ eyes, right now. It’s like a news feed of real time videos where you can see what your friends – or strangers — are experiencing at that very moment anywhere in the world. Twitter was quick to spot this disruption and bought Periscope in February 2015, before it was launched.

    Periscope celebrated their exponential growth on August 2, 2015—when they reached 10 million active users— with this Medium post in which Kayvon Beykpour’s (CEO, Periscope) claims 40 years of live stream watch time daily. That’s sure to become a new metric: live stream watch time (LSWT).

    time watched per day

    daily-active-users

    Some brands have been early adopters, learning as they go. Some recent examples:

    1. Red Bull: A brand known for its unique and forward looking marketing initiatives, Red Bull didn’t miss out on Periscope. At Miami Music Week, Red Bull live streamed a handful of their Red Bull “Guest House” events, while also increasing their engagements using Twitter and Snapchat.
    2. Spotify: The popular music app used Periscope to post a ‘behind-the-scenes-video’ with Conor O’Brien of the Villagers. Spotify received hundreds live viewers and the video was replayed hundreds of times more.
    3. Mountain Dew: The brand used Live Streaming as a way to engage and reward their Twitter followers. The live video showcased Mountain Dew swag hats and T-Shirts, and a chosen few who commented on and liked the video got some Mountain Dew gear as a surprise.
    4. Adidas: The brand came up with a unique Periscope stream: giving fans a chance to watch James Rodrigues sign his contract extension with Adidas, in real time.
    5. Turkish Airlines: Turkish Airlines created a first of its kind live streaming of a flight from Istanbul to New York on Periscope. The live broadcast gave their social media fans an exclusive ‘behind the scene’ sneak peek, including a rare glimpse inside the cockpit. The ‘Periscope’ flight racked up 5K+ followers and 200,000 likes by the end of the broadcast.
    6. Forever 21: How to attract a millennial audience? Try using bright shiny things with many, many moving parts. Forever 21 and Breakfast teamed up to bring Instagram pictures to life using a giant, digitally synced adjustable billboard, a contraption that includes some 200,000 parts. The machine renders versions of Instagram photos hashtagged ‘#F21ThreadScreen’ and cameras stream the process live at

    Spend an afternoon browsing Periscope and Meerkat feeds and it’s obvious that 1. This disrupter is in its infancy and 2. It is eminently exploitable. The trick will be – as it is in any up to date approach to digital content marketing – making the live broadcasts relevant, interesting, exciting, worth looking at. Serve up the equivalent of cheesy TV ads and your brand will fall into a black hole. But provide something of value – there’s no telling where this can go.

  • Twitter Launches Event Targeting

     

    Marketers will be able to leverage real-time strategies to reach people engaged with major live events by using Twitter’s new event targeting feature. With this three-stage tool at the ready, brands and marketers can more accurately map new event-based campaigns

    Think real-time events and trends like Super Bowl, Grammys, the FIFA World Cup, or Wimbledon. Marketers have relied on manual efforts and guesswork to figure out hashtags, keywords and accounts. With event targeting you can now activate around live moments. It’s quick and easy.

    We’ll help you discover and plan for these highlighted moments, learn more about the participating audiences through valuable insights and, with one click, create a campaign that delivers the right message to just the right users as the event unfolds.

    How It Works?

    Event Calendar

    Visit ads.twitter.com and navigate to the Tools tab. Select “Event calendar” from the dropdown menu. Choose the live events that match your brand’s marketing strategy and goals. For help drilling down to the right selection you’ll find filters by location, date or type of event. Marketers can explore all events months in advance.

    twitter-event-targeting-event-calendar

    Event Insights

    To see more information about an event, click on the event and select View More Details.

    twitter-event-targeting-event-insights

    After identifying events to target, drill down into each event and learn more about the audience based on the previous year’s data — total audience reach, device breakdown, gender. You can also view the highest engaging Tweets from the previous year to get a sense of how the event conversation played out on Twitter.

    twitter-event-targeting-event-insights-2

    twitter-event-targeting-event-insights-3

    Event Activation

    Click on the Create Campaign link to choose a campaign-based objective and launch a campaign that targets the event.

    twitter-event-targeting-event-activation

    Target events of your choice with one click campaign creation. Event Targeting may be combined with other key targeting types like gender, language and device so you can reach the right segment of an event audience.

    Let us know how you plan to leverage Twitter’s Event Targeting as a part of your marketing strategy?

  • Instagram – Yet Another Platform For Advertisers

     

    Instagram has 300 million monthly active users and plans to open up the platform for advertisers. Jim Squires, director of market operations at Instagram, speaking with eMarketer’s Debra Aho Williamson, talked about how advertisers will be able to use Facebook data for targeting and how the ad buying process will change on Instagram.

    What can marketers and advertisers expect going forward?

    • Instagram will introduce direct-response ads, the ability to buy ads via an API (application programming interface) and enhance its specific targeting capabilities
    • In addition to the video, photo and carousel ad formats, the new Action-oriented ad formats will allow users to take an action directly from an ad to sign up on a website or buy a product or download an app
    • Instagram will maintain advertisement quality and creativity with a complex system using negative feedback rates, ad engagement rates and comments on those ads as input parameters
    • Advertisers will be able to use ‘Custom Audiences’ to mix their information with the Instagram and Facebook platforms to get a holistic picture of their ad campaigns

    Let us know your thoughts on how to fold Instagram into your social marketing strategy.

  • Best of the Week | 8 Tips to Leverage Facebook for Business, and much more…

    This week’s hot news, events and videos from the online marketing and social media world.
    Tips to Leverage Facebook for Business
    From the Position2 Blog This Week:
    Tips to Leverage Facebook for Business | Position2 Blog
    Looking to promote your business, enlarge your brand audience? With a constantly diversifying array of internet users signing up for Facebook, a showcase on Facebook for a brand, business, company or entity has become as critical as having a website. Read this blog for 8 ways to boost the visibility of your business page.
    Top Stories this Week: Social Media
    Top Stories this Week: SEO, PPC and Digital Media
    What are the biggest challenges for digital marketers in 2015? Best of the Week Video
    What are the biggest challenges facing the digital marketing industry over the next few years? Watch this video where the speakers from Future of Digital Marketing conference share their views.
    Persona Based Lead Scoring: The Mystery and the Method
    Download this White Paper and learn:

     

    • Classify leads based on behavior and demographic details
    • Develop a consistent methodology to proffer quality leads to sales
    • Employ data integrity and tracking
    • Deploy marketing automation to improve efficiency and cut costs.?

    Download the complimentary persona Based Lead Scoring White Paper now

    Lead_scoring_Whitepaper
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  • Tips to Leverage Facebook for Business | Position² Blog

     

    Looking to promote your business, enlarge your brand audience? Look no further than Facebook. With a constantly diversifying array of internet users signing up for Facebook, having  a showcase on Facebook for a brand, organization, business, company or entity has become as critical as having a website.

    Eight Ways to Boost the Visibility of Your Business Page on Facebook

    facebook users1. Business Overview

    Make sure all the information about your business in the following checklist has been included on your Facebook Business page.

    In General

    • Description(short & long)
    • E-mail ID
    • Phone number
    • Address
    • Map
    • Ratings & reviews
    • Vanity URL

    For a Local Business

    • Working hours
    • Product price
    • Parking
    • Public transit
    • Payment methods
    • Specialties

    facebook search-american-museum

    In this example The American Museum of National History improves their Local Business Visibility by providing Facebook users planning their visit with relevant information.

    In another example, Vinaka Cafe makes it easier for consumers to access this Local Business by posting information about their specialties, price range, their services and parking availability.

    facebook search-vinaka cafe

    For B2B Business:

    • Year Founded
    • Awards
    • Company Mission

    facebook search-insite software

    Insite Software added all the basic information that describes their business: the year the company was founded, the address, a short and long description, the products offered and contact information.

    2. Call-to-Action Feature

    Facebook has added a CTA feature that helps users take actions important to the business. CTA buttons include such basics as Sign Up, Contact Us, Book Now, Shop Now, Play Game, View App, Watch Videos, etc. Businesses leveraging this CTA feature easily drive traffic to their website.

    facebook call to action-dell

    You can track the number of people who have clicked on your Page’s call-to-action button in two ways:

    1. Hover over your Page’s Create Call to Action button and then hover over View Insights to see how many clicks have been received in the past seven days.
    2. Go to This Week on the right side of your Page and hover over the box that shows the name of your call to action to see how many people have clicked that week.

    3. Tabs and Apps

    Tabs and Apps can be found below your Page’s cover photo. You can display up to 5 tabs below your Page’s cover photo, and up to 3 apps on the left side of your Page’s Timeline.

    1. Tabs come with your Page when you create it and direct people to specific parts of your Page, like Photos and Events.
    2. You can add apps made by third-party developers to your Page, build your own, or work with one of Facebook’s Marketing Partners to create a unique app experience on your Page.

    facebook apps-dell

    You can customize your tab on Facebook.

    In this example Dell Software has added a custom tab displaying all the relevant YouTube videos. This keeps the user within the Facebook channel.

    4. Image Optimization

    In order to optimize the images that are featured on the Page you first need to select the top 9 photos you want on the Page. It’s important to select images that best represent your brand because they are automatically chosen from the Business Page’s default photo album. facebook apps

    5. Featured Video

    One of Facebook’s latest update encourages Pages to upload a featured video and show it prominently to people selecting your Video tab. This will also be featured in the About Us section.

    featured video

    6. Video Cards

    Create and share personalized Facebook Video Cards.

    1. Job Well Done
    2. Goodbye
    3. You Can Do it
    4. Recommend a Client

    To check out this feature, log into Facebook and go to the Say Thanks page.

    7. Reviews and Feedback

    This feature applies only to Local Business pages and will appear below the About Us section. By activating this feature users will be able to read other users’ experiences and ratings of the business.  To have a better view of the comments click on the review session in the About Us section.

    facebook reviews

    8. Posting Schedule & Target Audience

    To achieve maximum engagement find the ideal time your fans are online and schedule posts accordingly.

    Check your Facebook Insights to see when your fans are online. You’ll see data for each day of the week. Ideally, post half an hour before they are online so your post will appear on their news feed by the time they arrive.

    Facebook recently added two new targeting options for page posts: Target Interests & Post End Date.

    Use Target Interests to direct your updates to a narrowly defined group. You’ll receive greater engagement. Target them by their interests, gender, age,  location, behavior, etc. Once you set this up, the Facebook Business Page will appear on users’ newsfeed as per the targeted interest.

    Note: This feature needs to be enabled under the general settings at “News feed audience and visibility for posts”.

    facebook target audience

    When you use the Post End Date option, you predetermine your post’s lifespan in the news feed. When the end date passes, the post will no longer appear in a news feed even though it remains on your page. This is an effective way to promote events and other time-specific posts.

    These tips can be easily implemented on Your Facebook Business Page and there’s no fee attached to any action.

    Stay tuned for the next segment.  We’ll talk about how to improve your business with Facebook Ads.